Troubleshooting / استكشاف الأخطاء
Quick fixes before you contact support
If something feels off, try these fast checks first. Most sign-in, sync, and loading issues can be fixed in under five minutes.
لو في حاجة مش ماشية صح، جرّب الخطوات السريعة دي الأول. أغلب مشاكل الدخول أو التحميل أو المزامنة بتتحل في أقل من خمس دقايق.
Fast reset checklist
- Refresh the page once before assuming the worst
- Try a private/incognito window to rule out stale storage
- Make sure your browser is updated
- Disable aggressive ad blockers or privacy extensions for one test
- Try a different network if the app refuses to load
Still stuck?
If the issue survives the checks below, send us the error, device, browser, and a screenshot so we can help faster.
1. I cannot sign in
- Double-check that the email address is typed exactly right
- If you used Google sign-in before, try the Google button again instead of email/password
- If your password might be wrong, use the password reset flow from the sign-in screen
- If you just created the account, check your inbox and spam folder for the confirmation email
2. The app opens blank or keeps loading
- Refresh once with a hard reload
- Open the app in a private/incognito window
- Clear site storage for fakarny.net, then sign in again
- Disable browser extensions temporarily and retry
- If you're on a school or company network, test from mobile data or another Wi-Fi
3. My data does not look updated
- Refresh the page and wait a few seconds for sync to finish
- Sign out and sign back in if your session looks stale
- Check whether you are looking at the same account you used before
- If the issue is specific to one lecture or exam, capture its title in your support message
4. Google sign-in is not finishing
- Allow popups or redirects temporarily for the sign-in attempt
- Try from the default browser on your device
- Disable strict tracking prevention or privacy add-ons for one retry
- If it still fails, use email sign-up/sign-in first and contact us with the browser name
5. Notifications or install prompts are missing
- Make sure browser notifications are allowed
- On iPhone, open the app in Safari and use “Add to Home Screen” manually
- On Android or desktop, look for the browser install icon in the address bar or menu
- If you denied permission earlier, re-enable it from browser site settings
6. What to send if you contact us
- Your device type and browser name
- What you expected to happen
- What actually happened instead
- A screenshot or short recording if possible
- The lecture, exam, or page name involved in the issue
